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Home > Frequently Asked Questions
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Frequently Asked Questions
Shopping
Shipping and Returns
Selling Your Items
Are items sold on Yoogi's Closet replicas or authentic originals?
We take careful measures to ensure that every item listed for sale is authentic. Learn more about our Guaranteed Authentic items.
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What condition are the items in?
We are selective in the luxury goods we purchase and generally sell only new, like new or gently used items. Gently used items have minimal signs of soiling, abrasions, stains, scratches or tears. Leather is supple and devoid of creasing. Natural tan leather has darkened due to contact with air and human skin although there are no signs of staining. Occasionally, we may list for sale vintage items that have been well loved and it shows. Many fashionistas agree that many items in this condition look there best and brandish these items with pride.
Every item includes a detailed description of its condition and images of any slight flaws or signs of wear. We do not sell items that are damaged beyond regular wear and tear. This includes items with broken hardware, zippers, significant tears or stains.
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Are pre-owned items cleaned or reconditioned prior to be listed for sale?
Absolutely. Leather goods go through a multi-step cleaning and rejuvenation process prior to sale which includes heating the item (yes, we gently heat leather items prior to conditioning to assist in the absorption of nourishing oils), conditioning and cleaning the exterior, cleaning the interior, and polishing hardware. Jewelry is cleaned, polished and in many cases reconditioned by the manufacturer. For example, our Tiffany jewelry is sent back to Tiffany & Co. to be professionally polished.
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Do items come with original packaging and paperwork?
Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions. Every order will ship out is presented and packaged to standards that match or exceed luxury retail stores. See what arrives with your order.
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Are the images shown on your website of the actual items listed for sale?
Yes, we take detailed images of every product that we sell. We do our best to provide images of areas of wear for a pre-owned item.
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Do you offer gift cards?
We offer gift cards in several denominations. Every gift card ships free of charge and arrives in an attractive gift box.
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Do I have to pay sales tax?
We only collect sales tax for orders shipped to Washington state.
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Do you ship to APO/FPO?
We don't want to forget our friends in the military! Yes, we ship to APO/FPO destinations using USPS Priority mail service.
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Do you ship to international destinations?
Yes, we ship our luxury goods worldwide! Please note that we will require additional billing account information to process international orders. A customer service representative will contact you after your order is placed with further details.
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What is your return policy?
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a prompt refund. We include a pre-paid return shipping label with every order so the return shipping fee is on us. All we ask is that you do not remove the Authenticity Seal attached to your item and that you return the item in the condition you received it.
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How long does it take to process a return?
Within 2-3 business days upon receiving your return item, we will issue a credit for the original sales price and any taxes in the same form as the original payment method. Please note that this credit will not include any original shipping charges.
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What items can I sell?
We buy authentic pre-owned luxury goods that have been gently used, with no significant defects. If the item has been repaired, it must have been done so at a factory authorized repair center. We are selective in the designers we buy and sell and generally do not focus on designers that have a strong presence in outlet stores or discount retailers. See the complete list of designer we buy.
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Do you offer consignment sales?
Absolutely! We're committed to selling your items quickly while bringing the best value within the pre-owned luxury goods market. With our effective merchandising and market reach, 75% or our luxury items sell within 30 days. Best of all, we charge a low 30% consignment fee. Learn more about our consignment service.
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How long does it take to receive my check?
After we have received your items, you will receive payment via check within 3-5 business days. If you have consigned an item with us, you will receive payment via check within 3-5 days of the selling date of your item.
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