Frequently Asked Questions

Shopping

• Are items sold on Yoogi's Closet replicas or authentic originals?
• What condition are the items in?
• Are pre-owned items cleaned or reconditioned prior to being listed for sale?
• Do items come with original packaging and paperwork?
• Are the images shown on your website of the actual items listed for sale?
• Can I be notified when a particular item arrives into inventory?
• Do you offer gift cards?
• Can I pay with a money order?
• Do I have to pay sales tax?
• Do you offer layaway or financing?
• Do you have a showroom or retail store where I can shop in person?

Shipping and Returns

• Is a signature required upon delivery?
• Do you ship to APO/FPO?
• Do you ship to international destinations?
• Can you mark an item as a gift or declare for lesser value to save on duties and taxes?
• What is your return policy?
• Do you offer free returns?
• Is a shipping fee deducted from my refund if I use your label?
• Do I have to use your return label?
• How long does it take to process a return?
• Do I need to include my invoice to return an item?
• I bought a sale item. Is it eligible for return?
• What if I paid with a credit card and a gift card?
• What if I removed the security tag?
• Are there restocking fees?

Selling Your Items

• What items can I sell?
• Do you offer consignment sales?
• How long does it take to receive my check?
• Why do I need to create an account to sell something?
• Can I choose to sell something directly to you after it remains unsold on consignment?
• Will my consignment item be listed on eBay in addition to your site? If so, will I be responsible for the additional fees?
• How should I pack my shipment to you?

 

Shopping

 

Are items sold on Yoogi's Closet replicas or authentic originals?

Every item listed for sale on Yoogi's Closet has been authenticated by our in-house trained professionals. Please note that while Yoogi’s Closet offers a 100% Money Back Guarantee of Authenticity, Yoogi’s Closet is not endorsed, licensed by, or affiliated with any brand owners - nor have any brand owners participated in the authentication of the products offered on this website or in the training of Yoogi’s Closet authenticators. Learn more about our Guaranteed Authentic items.

What condition are the items in?

We are selective in the luxury goods we purchase and generally sell only new, like new or gently used items. Gently used items have minimal signs of soiling, abrasions, stains, scratches or tears. Leather is supple and devoid of creasing. Natural tan leather has darkened due to contact with air and human skin although there are no signs of staining. Occasionally, we may list for sale vintage items that have been well loved and it shows. Many fashionistas agree that many items in this condition look there best and brandish these items with pride. 
Every item includes a detailed description of its condition and images of any slight flaws or signs of wear. We do not sell items that are damaged beyond regular wear and tear. This includes items with broken hardware, zippers, significant tears or stains.
 

Are pre-owned items cleaned or reconditioned prior to being listed for sale?

Absolutely. Leather goods go through a multi-step cleaning and rejuvenation process prior to sale which includes heating the item (yes, we gently heat leather items prior to conditioning to assist in the absorption of nourishing oils), conditioning and cleaning the exterior, cleaning the interior, and polishing hardware. Jewelry is cleaned, polished and in many cases reconditioned by the manufacturer. For example, our Tiffany jewelry is sent back to Tiffany & Co. to be professionally polished.
 

Do items come with original packaging and paperwork?

Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions. Every order that ships is presented and packaged to standards that match or exceed luxury retail stores. See what arrives with your order.
 

Are the images shown on your website of the actual items listed for sale?

Yes, we take detailed images of every product that we sell. We do our best to provide images of areas of wear for a pre-owned item.
 

Can I be notified when a particular item arrives into inventory?

Looking for a particular item that we don't currently have in our inventory? You can save your search and receive your search results by email automatically when new items arrive that match!
 

Do you offer gift cards?

We offer gift cards in several denominations. Every gift card ships free of charge and arrives in an attractive gift box.
 

Can I pay with a money order?

If you wish to pay by money order, we ask that you contact us by phone where one of our client service representatives will be happy to assist you.
 

Do I have to pay sales tax?

We collect sales tax for orders shipped to California and Washington.
 

Do you offer layaway or financing?

As alternatives to layaway, we offer financing through Affirm or PayPal Credit. Both allow you to take immediate delivery of your purchase while offering the ability to pay off your balance over time. If you wish to select these payment options, please select either Affirm or PayPal payment methods at order checkout.
 

Do you have a showroom or retail store where I can shop in person?

As an online only retailer, we do not have a showroom to display our products. Please note that we are not able to provide access to our warehouse for walk-in customers.
 

Shipping and Returns

 

Is a signature required upon deliver?

In order to help ensure the the safe delivery of your order, the carrier will require a signature upon deliver for all orders over $1000.
 

Do you ship to APO/FPO?

We don't want to forget our friends in the military! Yes, we ship to APO/FPO destinations using USPS Priority mail service.
 

Do you ship to international destinations?

Yes, we ship our luxury goods worldwide! Please note that we will require additional billing account information to process international orders. A customer service representative will contact you after your order is placed with further details.
 

Can you mark an item as a gift or declare for lesser value to save on duties and taxes?

Please note that we are unable to declare items we sell as a gift or declare a lesser value on the USPS customs form. We would also need to declare the full purchase price of the item to properly insure your package.
 

What is your return policy?

If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a prompt refund. We ask that you do not remove the Authenticity Seal attached to your item and that you return the item in the condition you received it.
 

Do you offer free returns?

We offer free prepaid and insured Standard Ground shipping labels through UPS for domestic orders only. We do not offer free returns for international orders.
 

Is a shipping fee deducted from my refund if I use your label?

No - we do not deduct a shipping fee from your refund.
 

Do I have to use your return label?

No – you are not required to use our return label to send an item back for return. If you choose not to use our label, you are responsible for your own shipping cost. We do not reimburse return shipping costs.
 

How long does it take to process a return?

Within 10 business days upon receiving your returned merchandise, we will issue a refund for the original sales price and any taxes in the same form as the original payment method. Please note that this credit will not include any original shipping charges.
 

Do I need to include my invoice to return an item?

While it is not required, including your invoice with the completed return form with your return shipment will help us process your refund faster. If you no longer have your invoice for the order, you can login to your Yoogi’s Closet account and print a new one. If no identifying information is provided with a return, there may be delays in processing your return.
 

I bought a sale item. Is it eligible for return?

Yes - all items, including sale items, are eligible for return.
 

What if I paid with a credit card and a gift card?

If you purchased an order with a credit card and a gift card, each payment method will be refunded with the original amount charged or redeemed from that method of payment.
 

What if I removed the Authenticity Tag?

To qualify for a full refund, our Authenticity Tags must remain attached. If the tag is removed, a 15% restocking fee may be applied to your order. However, we will handle each return on a case-by-case basis
 

Are there restocking fees?

There is no restocking fee to return an item to us as long as the conditions of our return policy are met. Please note that we do monitor accounts for return activity and will handle accounts with frequent returns on a case-by-case basis. In some cases, a 15% restocking fee will apply if the return activity is excessive, but we will work with our valued customers to assist in making more informed purchases before a restocking fee is implemented.
 

Selling Your Items

 

What items can I sell?

We buy authentic pre-owned luxury goods that have been gently used, with no significant defects. If the item has been repaired, it must have been done so at a factory authorized repair center. We are selective in the designers we buy and sell and generally do not focus on designers that have a strong presence in outlet stores or discount retailers. If you are shipping your items from outside the US, please note that we cannot accept any items constructed of endangered species, CITES, endangered wildlife, or exotic skins. This includes Alligator, Crocodile, Lizard, Ostrich, and Python. See the complete list of designers we buy.
 

Do you offer consignment sales?

Absolutely! We're committed to selling your items quickly while bringing the best value within the pre-owned luxury goods market. With our effective merchandising and market reach, 80% or our luxury items sell within 30 days. Best of all, we charge a low 30% consignment fee. Learn more about our consignment service.
 

How long does it take to receive my check?

All checks are mailed via USPS First Class Mail. Please allow up to 7 business days after you have accepted our final offer for your check to be processed and delivered. Please note that checks mailed internationally can take an additional 5 business days to be delivered. 
 

Why do I need to create an account to sell something?

Creating an account enables you to see and administer your complete selling activity from your MY QUOTES page. You can check the status on multiple quote submissions along with any items being sold on consignment. Creating an account prior to sending us your items also eliminates any paperwork to print out (yay!).
 

Can I choose to sell something directly to you after it remains unsold on consignment?

Absolutely! You can elect for direct purchase of your consignment items at any time. Contact us at sell@yoogiscloset.com and we will arrange for prompt payment of your consignment items.
 

Will my consignment item be listed on eBay in addition to your site? If so, will I be responsible for the additional fees?

We do list a subset of our consignment inventory on eBay and applicable fees are deducted from proceeds if sold through auction. If you prefer to opt out of eBay, please let us know and we will list your item on our webstore exclusively.

How should I pack my shipment to you?

Consolidate your items
If you are selling multiple items, we recommend shipping them in a single box. If shipping multiple items from different quotes, we recommend including a packing note with the applicable quote numbers as this will facilitate the check in process upon delivery at our warehouse.

Choose an appropriate box
You will need a box that is sturdy enough to support the weight of your items and does not have any tears, rips, or any other damage. Choose a box of an appropriate size that will securely hold your items in place without crushing them. Avoid using a box that's too large as this would leave excessive room for your item to shift, increasing the risk of damage.

Securely wrap your items
If you are sending jewelry in a small jewelry box, wrap a ribbon or a rubber band around the box to secure it. For sending loose jewelry, place it in a sealed envelope or small Ziploc bag. If you are sending an item in it's original rigid box, we recommend filling any empty space with packing paper or bubble wrap to secure the item.

Seal your box
Use packing tape that is at least 2 inches wide to tape your box shut, securely covering all gaps. If sending heavy items, we recommend using a additional layers of tape for more security.

Affix your shipping label
Once your items are all packed up, be sure to affix your shipping label to your package. If you are reusing an old shipping box, make sure that any previously applied shipping labels have been removed or crossed out with a dark marker.